FAQ

We provide shipment methods depending on your location and your choice of shipment. Part of our transportation options includes, shipping, Air cargo and ocean freight.

We pride our self in shipping all types of items and our limitations are contraband items. Find list of contraband items in the following link…..

Customers can get free quotes on our website and an estimated price when customers call or chat with our customer service agents.

We provide reference number for each delivery which our clients can use to track their shipment on this website, to let them know the progress of their shipment.

Bank transfer to our Naira bank account.

You do not have to create an account for us to render our service but it is recommended to create an account online on our website. This will give you the privilege to get free shipment quotes and enjoy automated tracking information. You will also save documentation processing time.

We will package your items for you. Depending on the type of item you want to transport, we will provide the appropriate packing material to ensure that it is safely delivered without damages.

You can decide to do doorstep delivery to your location or an airport pick up.

Based on tracking information given to you, you will get updates on delivery time.

Air freight may take up to 15 business days

Yes Myafrimall can insure your packages for the value of 1% or ₦10,000(whichever is more) of the declared value when dropping items off.

Myafrimall is responsible for lost packages up to an amount of ₦10,000 except added insurance was bought on the said package.

Yes, once we misplace a package we will pay for a refund up to the amount agreed as at the time of sending the package.

We will always work to make sure packages do not get delayed but if it happens we will communicate with the cilent on challenges and give better timeline.